Refund policy

Last updated: 17 October 2026

How to request a return

To request a change-of-mind return:

1. Notify us within 14 calendar days after delivery. No reason is required.
2. Send your bag back within 14 days of notifying us. Please contact us promptly for return instructions; your notice does not require prior approval.
3. Keep the dispatch receipt and tracking details. You pay the direct return postage for a change-of-mind return, as disclosed before purchase.

We recommend tracked shipping and protection appropriate to the bag’s value. Applicable legal rules on calculating deadlines and mandatory consumer rights apply.

Return address: REVIA Milano, Sofia Victoria Tagliaferro, Viale Belisario 9, 20145 Milano, Italy.

Withdraw from your purchase  · contact@reviamilano.com

Return condition: tags & accessories

Keep REVIA’s tag and the LegitApp/LUXE TAG attached and intact while inspecting your bag. Return the same bag in the condition received, together with its supplied straps, accessories, certificate and tags.

Inspect the bag as you would in a shop. Do not wear it to an event, use it for daily wear, alter it or remove the attached tags to use it. The withdrawal period is for deciding whether to keep your purchase, not for borrowing a bag.

We document each bag’s condition, attached tags and included accessories before dispatch and check returned items against that record. Handling beyond necessary inspection, damage or missing items may lead to a refund reduction for actual, evidenced loss of value where permitted by law. Any assessment is explained individually with supporting evidence; no automatic or fixed penalty applies.

These care instructions do not override statutory withdrawal or defect rights. Tag removal alone does not automatically cancel those rights.

When you receive your refund

For applicable consumer withdrawals, we refund without undue delay and within 14 days of your notice. We may wait until we receive the bag or proof it was sent back, whichever comes first.

Refunds use the original payment method unless otherwise agreed without cost to you. Standard outbound delivery is included in the refund; a separately chosen premium-delivery supplement is not. Any lawful deduction for evidenced diminished value will be explained. We do not charge a flat restocking fee.

Incorrect, damaged or faulty items

Contact us if your bag is incorrect, damaged, faulty or differs from its description. We will investigate and arrange the appropriate remedy under your legal rights, including necessary return costs where applicable.

These claims are separate from change-of-mind returns and are not limited to that 14-day notice period. Photographs help us investigate. Your authentication certificate does not replace the legal conformity guarantee.

Legal conformity guarantee

New and pre-loved goods are covered by applicable statutory conformity rights. For EU consumer purchases, the standard legal guarantee is two years from delivery; REVIA has not agreed a shorter period for pre-loved goods. The condition and any specifically disclosed wear form part of the product description. If your piece is faulty or does not match its description, contact us for the remedy available under applicable law. Authentication documentation does not replace these rights.

REVIA Milano

Seller: Sofia Victoria Tagliaferro
Partita IVA: 14616770963
Business and return address: Viale Belisario 9, 20145 Milano, Italy

Email: contact@reviamilano.com
WhatsApp: +39 324 547 5076