Delivery & returns.
Shipping, returns and care for your piece. If you need a closer look before choosing, we’re here to help.
Delivery with UPS
Worldwide shipping is included on all bags. We ship with UPS and dispatch within two business days of order confirmation. Tracking details will be shared when your order is dispatched.
Dispatch time is not delivery time. Transit times vary by destination, and customs clearance may cause delays.
International duties & taxes
For destinations outside the EU customs territory, applicable import duties, import taxes and clearance fees are payable by the recipient. They are separate from our included shipping and may be requested by UPS before delivery.
These charges depend on the destination and the item. Please check your local import requirements before ordering, or contact us for help.
How to request a return
For change-of-mind returns:
- Notify us within 14 calendar days after delivery. No reason is required.
- Send your bag back within 14 days of notifying us. Please contact us promptly for return instructions; your notice does not require prior approval.
- Keep the dispatch receipt and tracking details. You pay the direct return postage for a change-of-mind return, as disclosed before purchase.
We recommend tracked shipping and protection appropriate to the bag’s value. Applicable legal rules on calculating deadlines and mandatory consumer rights apply.
Return address: REVIA Milano, Sofia Victoria Tagliaferro, Viale Belisario 9, 20145 Milano, Italy.
Return condition: tags & accessories
Keep REVIA’s tag and the LegitApp/LUXE TAG attached and intact while inspecting your bag. Return the same bag in the condition received, together with its supplied straps, accessories, certificate and tags.
Inspect the bag as you would in a shop. Do not wear it to an event, use it for daily wear, alter it or remove the attached tags to use it. The withdrawal period is for deciding whether to keep your purchase, not for borrowing a bag.
We document each bag’s condition, attached tags and included accessories before dispatch and check returned items against that record. Handling beyond necessary inspection, damage or missing items may lead to a refund reduction for actual, evidenced loss of value where permitted by law. Any assessment is explained individually with supporting evidence; no automatic or fixed penalty applies.
These care instructions do not override statutory withdrawal or defect rights. Tag removal alone does not automatically cancel those rights.
When you receive your refund
For applicable consumer withdrawals, we refund without undue delay and within 14 days of your notice. We may wait until we receive the bag or proof it was sent back, whichever comes first.
Refunds use the original payment method unless otherwise agreed without cost to you. Standard outbound delivery is included in the refund; a separately chosen premium-delivery supplement is not. Any lawful deduction for evidenced diminished value will be explained. We do not charge a flat restocking fee.
Incorrect, damaged or faulty items
Contact us if your bag is incorrect, damaged, faulty or differs from its description. We will investigate and arrange the appropriate remedy under your legal rights, including necessary return costs where applicable.
These claims are separate from change-of-mind returns and are not limited to that 14-day notice period. Photographs help us investigate. Your authentication certificate does not replace the legal conformity guarantee.
More photographs or details?
Product galleries show the actual piece. Ask us for another angle, measurements, condition details or confirmation of included accessories before you choose.